Q: How long does shipping take?
A: Most orders arrive in 7–15 business days depending on your location.

Q: Do you offer refunds?
A: Yes — we offer refunds for damaged, defective, or incorrect items.

Q: Can I track my order?
A: Absolutely. You’ll receive a tracking link once your order ships.

Q: Can I change my shipping address?
A: Yes, as long as the order hasn’t shipped yet. Email us immediately.

Q: My item arrived damaged — what do I do?
A: Send a photo/video to customerservice@ninelivesco.com, and we’ll replace it.

Q: Do you accept returns?
A: For hygiene reasons, we only replace defective/damaged items — no physical returns.

Q: Are your GPS/camera products safe for cats?
A: Yes. We select lightweight, pet-friendly products designed for everyday use.

Q: Do you ship worldwide?
A: Yes, we ship to most countries.