Your satisfaction comes first. If something isn’t right, we’ll fix it.
Here’s how refunds work at Ninelives Co:

✔ 30-Day Coverage Window
You can request a refund or replacement within 30 days of receiving your item.

✔ Refunds Apply If:

• The item arrived damaged

• The item is defective

• The wrong item was sent

• The product doesn’t match the description

❌ Refunds Do Not Apply If:

• Buyer’s remorse / changed mind

• Incorrect address provided during checkout

• Delays caused by customs or couriers

🔄 Exchanges
If something isn’t perfect, we can replace it with the same item — no extra cost.

💰 Refund Method
Approved refunds go directly back to your original payment method.

To start a refund request, email customerservice@ninelivesco.com with your order number and a photo/video of the issue.